The above process describes how you will be taken care of by our team of qualified professionals. This process may vary depending on your preferences or whether you work with a selection consultant or not.
After an initial introductory meeting, we will discuss your requirements and typically follow that with a demonstration. If you are statifised that our solution fits your needs, we will work on a proposal including services and licensing. This proposal stands as your Statement of Work.
Should customizations or systems integrations be required, you have the option to reduce your risk by mandating us to perform a fit-gap analysis. This would activate our « Well Estimated or Well Discounted » guarantee.
If you accept the revised proposal, we launch your project after a bit of paperwork gets done. The deployment will last weeks to months, depending on the scope, and will be channeled by our capable team and our deployment methodology.
At the end of your project, our Customer Care department will take over and provide continuous support.